Privacy notice

Fire safety contractors Tunbridge is the controller responsible for personal information collected through this site. If you'd like to ask us anything about how we handle it, please use the contact page, that's the best way to reach us.

When you fill in the enquiry form, we ask for your name, email address, phone number, postcode or address, and a description of the fire risk problem you're facing. That form is built and run for us by Basin (usebasin.com). If you attach photographs of the property, Please do not send photographs that show people. If one does, we delete the photograph. We also keep hold of any further messages you send us, and the content delivery network behind this site records standard technical logs for each visit, such as IP addresses and browser type.

To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. Beyond that, we use your enquiry to keep an accurate record of what's been said, to help keep this site and its systems secure, and, on occasion, to meet a legal obligation that applies to us. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. We don't use anything you send for marketing, we don't build profiles from it, we don't make automated decisions about you, and we never sell it.

Getting your enquiry to the right specialist, and running this site, involves a small number of other organisations working with us. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.

Because of how this site and its hosting are arranged, some personal information may be processed outside the UK. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.

Here's exactly how long we keep an enquiry before it's removed. We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.

This site, including the enquiry form, is served over an encrypted connection, so what you send us is protected on its way to us. Within our organisation, access to an enquiry is limited to those who need it to deal with yours, pass it on, or respond to a query.

You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.

This site is written for adults dealing with a fire risk problem on a property, not for children. If we become aware that an enquiry has come from someone under eighteen, we'll delete it rather than act on it.

This site doesn't set any cookies of its own, and we don't run analytics or advertising trackers. Nothing about your visit here is tracked for marketing purposes.

We may update this notice now and then, for instance if the way we handle enquiries changes. The version published on this page is the one currently in effect.